Once an earner has been onboarded to the Checkr Pay Dashboard, you are ready to pay them via Batch File or API call. You can see the status of those payments on the "Payouts" tab. The following is a description of the different statuses you will see, and what they mean.
Completed:
This status indicates that the payment was completed and the earner has access to the funds in their Checkr Pay account. We send an email alert to earners when they receive payouts from you, so they will also know that the payment has been completed, and that the funds are available in their account.
Queued:
This status indicates that even though you have added the earner to the Checkr Pay dashboard they have not yet activated their account. The payout will be queued for asynchronous processing by the Checkr Pay payouts engine after the earner has activated their Checkr Pay account. Payouts in this state move to a new state (generally the completed state) immediately after the earner activates their account by accepting the Checkr Pay legal consents (and entering any information that may be required).
An earner will still get an email notification of the pending payout if the payout is in this state. This is done to encourage earners to activate their accounts.
You will see a reduction in your Checkr Pay bank account's available balance until the queued payout is processed. However, the total amount of queued payouts is displayed next to the available balance as "pending payouts".
Manual Review:
This is a rare status that indicates that the payout is queued for manual review by our fraud investigation team. Generally, this happens when an earner has disputed to many transactions, or our team has identified that the account may be compromised. Our team does reach out to inform you as well if we have temporarily suspended payouts to an account, but you can also reach out to us at customersupport@checkrpay.com if you have questions about a payout in this status.
Pending:
This state indicates that an earner has elected to have payouts sent to an external account via direct deposit. Checkr Pay submits the payment to the ACH network and the payout will settle in the earner's external account in 2-3 business days. Checkr Pay does not have clear visibility into when a payout settles, so you will see a Pending status for 3 days after issuing a payout, at which point the status will move to completed.
Repaid:
Payouts that have been successfully repaid will be moved from a Complete status to Repaid. You can read more about repayments here.
Canceled:
This status indicates the payout was canceled. This can be because you canceled the payout, or because you reached out to our support team and requested the payout be canceled. If you have questions about this status please contact us at customersupport@checkrpay.com
Failed:
This status indicates that the payout couldn't be completed to an earner's direct deposit account. This happens when there is a typo in the account or routing number, or the debit card they have linked for instant direct deposit has been frozen by the external bank. In these situations earners are notified that the payout failed, and provided instructions on how to remedy the situation. If an earner has a question about a failed payout, you can direct them to reach out to our support team, by creating a ticket or starting a chat with us after logging into the Checkr Pay wallet, or at support.checkrpay.com.