When you onboard your earners to the Checkr Pay through either the “Add Worker” function or via a batch file you will be able to see the status of that earner under the “Workers” tab. You can also use the “Status” drop-down to filter by specific statuses. The following is a description of the different statutes you will see, and what they mean.
Earner Lifecycle
The flow diagram at the bottom of this article shows the earner lifecycle, and various events that can move the earner from one stage to another. All earner statuses and what they mean are described below.
Pending
This status indicates that the earner has been onboarded to your Checkr Pay platform, but we are waiting for them to activate their account. If you see an earner in this status they need to log into the Checkr Pay experience via your native or web app to complete their setup and accept the consent.
Collecting PII
This status indicates that we are waiting for the earner to activate their account so we can gather any missing personally identifying information (PII) that our banking partner requires. Generally, this will occur when you onboard an earner via a batch file providing the first and last name, email address, and date of birth, but will also occur if you use the API providing the background check ID and we are unable to pull address information. When the earner logs in to activate their Checkr Pay account, we will request the remaining PII from them during the activation flow. Their status will then change to either “Active” or “Manual Review” (see below)
Note: You can still send a payout to an earner in this status. On the payouts tab, the payment will show a status of “Queued” meaning that once the earner’s account has been activated the money will be instantly released to them.
Note: For API-integrated customers, we notify you through a webhook when the earner updates their information so you also have the most updated information for that earner.
In Review
This status indicates that the earner has logged into the Checkr Pay experience and created their account. The “Manual Review” status will be triggered when our banking partner requests more information to confirm the earner's identity. You can encourage your earners to look for an email from Checkr Pay asking for documentation or ask them to create a support ticket with us via our Help Center. Additionally, you can email us directly at customersupport@checkrpay.com and we will let you know what documentation is required.
Note: You can still send a payout to an earner in this status. On the payouts tab, the payment will show a status of “Queued” meaning that once the earner’s account has been activated the money will be instantly released to them.
Note: We notify you through a webhook when the earner updates their information so you also have the most updated information for that earner.
Onboarded
An onboarded earner has completed all preliminary banking application paperwork. Checkr Pay will submit the paperwork to the banking partner at the time that the first payout is issued.
Once an earner has reached the Onboarded status, they can sign into the Checkr Dashboard. They will see a $0 balance in their Checkr Pay banking account. For customers who have elected to enable Direct Deposit, the earner will also see the option to complete Direct Deposit enrollment (this only appears for the first 10 days after onboarding forms are submitted). After 10 days, the earner tap on the More menu, then select Payout Methods to access the Direct Deposit setup.
Note: To activate an earner, you will need to send a first payout to them. When issuing payouts to an earner in Onboarded status, you may see that they advance to either "Active" or "Require PII".
Active
Earners in this state have completed their onboarding, have been issued their first payout and have completed a banking partner's KYC (Know Your Customer) process based on the documentation submitted.
Note that in some instances an earner may go from Onboarded to “Require PII” or “Manual Review”, indicating that they have some additional steps to take to complete their activation process. Once they have supplied the necessary documents, they will advance to Active.
Denied
This status is used to indicate that our banking partner has blocked the account usually for suspected fraud. In these situations, please contact us at customersupport@checkrpay.com and we will investigate with the banking partner as to why the account was denied and what next steps we can take. We also get alerted when an account is denied, and we will proactively reach out to you if we need more information about the earner before being able to activate their account.
Note: Earners in this status cannot be paid through Checkr Pay.
Pending Closure
This status indicates that you the customer or the earner have requested an earner’s account be closed and we are in the process of closing that account with our banking partner. Once that process is completed you will see the status move to “Closed”
Note: Earners in this status cannot be paid through Checkr Pay.
Closed
This status indicates that the earner’s account has been closed. This can happen when the earner themself asks to close the account, or when you, the customer, request to close the account. If an account is closed, a new account will need to be created for the earner (for example, if you close an earner’s account for inactivity, and then they ask to come back and work on your platform again). You can reach out to us at customersupport@checkrpay.com and we will assist with getting a new account opened for an earner in these situations.
Note: Earners in this status cannot be paid through Checkr Pay.